Terms & Conditions
These terms and conditions govern the use of our website and the purchase of our products, including yellow corn flour, yellow corn grits, and Cabato flour. See general conditions.
By placing an order, you agree to these conditions:
1. Products
We offer quality products, including:
Yellow Corn Flour: Available in different granulations and formats (5 kg, 25 kg, etc.)
Yellow Corn Grits: Packaged in 1 kg, 5 kg, 25 kg, 50 kg bags, intended for breweries and households.
Cabato Flour (with potash/without potash): Packaged in 1 kg, 5 kg, 25 kg, 50 kg bags, intended for kitchens.
2. Order and Payment
Orders can be placed online through our website. The displayed prices include VAT but may be subject to change without notice. Payments must be made by credit card or bank transfer upon order confirmation. Payment on delivery is available. We offer several payment options to allow you to pay by the method that suits you. All payments are securely processed by a third-party payment service provider and are protected by encryption. If you return part of your order and are due for a refund, we will refund the value of your order via the payment method you initially used.
3.Delivery
Delivery charges are calculated based on the location and volume of the order. We are not responsible for delays caused by events beyond our control. We generally ship orders within 2 to 48 hours. Depending on the quantity of products ordered, your geographical location, and the delivery options you choose, you should receive them within 1 to 4 business days.
4. Return Policy
Returns are accepted within 48 hours of receiving the products, provided they are unopened and in good condition. Return shipping costs are the responsibility of the customer, except in cases of our error. See our refund policy.
5. Warranties
We guarantee that our products comply with current quality standards. In the event of a proven defect, a replacement or refund will be offered.
6. Data Protection
We are committed to protecting your personal information. Your data will never be shared with third parties without your consent.
See our privacy policy.
7. Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website.
8. Applicable Law
These terms and conditions are governed by Ivorian law. Any disputes will be submitted to the competent courts of Côte d'Ivoire. These terms and conditions aim to establish a clear and fair relationship between the company and its customers, thereby ensuring a secure and satisfactory shopping experience.